Frequently Asked Questions

Everything you need to know about shopping with LA Scale Model

What is the average shipping time for orders?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

How do I determine my correct size?

Please refer to our detailed Size Guide found on each product page. We provide exact measurements for all our garments to ensure you find the perfect fit before ordering.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund may incur a small restocking fee.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are the materials used in your clothing sustainable?

LA Scale Model is committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers.

Can I track my order once it has been shipped?

Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.